Customer Service Executive

Job Description

Antron Express Pvt Ltd, an International Courier company established in 2002 with HUB offices in China, Hong Kong, and India.

Job Responsibilities:

• Manage inbound courier package support services from pickup to final delivery in Sri Lanka.

• Handle customer queries and service requests primarily through email communication.

• Update and maintain records in the company’s system accurately and on time.

• Coordinate with internal teams to ensure smooth operations and timely deliveries.

• Provide proactive support to enhance customer satisfaction.

Skills & Competencies:

• IT literacy with proficiency in Microsoft Word, Excel, and Email handling.

• Strong communication skills with fluency in English (written and verbal).

• Proactive, detail-oriented, and able to work independently.

Qualifications & Experience:

• GCE A/L qualification.

• Minimum 1 year of relevant work experience in a similar role.