Tech Services Lead - T2

Job Description

The Tech Services Lead need to Manage ticket patterns, SLAs, team productivity and security compliance while organizing meetings, recognizing team achievements and supporting IT partners. Requires 6-8 years of experience, relevant qualifications and strong communication skills.

Responsibilities:

• Understanding the pattern and category of tickets, people productivity, SLA Management, DSAT assessment, Reopened tickets, random validation of resolution notes and customer visible column updates, etc.
• Recognizing the team members with Rewards on a timely basis.
• Should support to IT Technology Partners with necessary assistance.
• Responsibility to handle the attendance closure, shift roster and crisis management.
• Ability to handle Information Security and Business Continuity requirements.
• Organizing Monthly meeting with team members.
• Reports and Records Managements.

Requirements:

• BSc. in Computer Science / Information Technology or relevant qualification from a recognized university.
• Certifications in Microsoft Certified Systems Engineer, CCNA, Information Technology Infrastructure Library will be added advantages.

Skills:

• Minimum 6-8 years of experience in the similar capacity.
• Adaptability / Flexibility Exposure to handling incidents and / or service requests related to Google Workspace, Office 365 and Adobe Cloud Products.
• Highly self-motivated and directed with keen attention to detail.
• Excellent communication skills.

Interested candidates can apply online or email your CV to [email protected]