Job Description

Responsibilities :

• Answer incoming calls from patients
• Assist patients with requests for information, making appointments, coordination and resolving issues
• Collect copays and deductible payments
• Maintain and update customer and referral information
• Ensure patient forms contain all necessary billing information
• Reply to customer inquiries across different platforms

Requirements :

• 3-5 years of similar work experience
• Proficient in customer service
• Strong written and verbal communication skills
• Ability to communicate calmly and diplomatically with patients, co-workers and visitors
• Keen attention to detail, especially involving checking forms and documents for proper information
• Working knowledge of Microsoft Office Suite or similar software
• Knowledge of medical insurance procedures
• Active listening and comprehension skills
• Working knowledge of office equipment such as copiers, printers, and fax machines.