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Vida Medical Clinic

Customer Care Representative

Full-time Job
  • Colombo, Sri Lanka
  • Post Date: Thu, 12-Jan-2023 11:58
Key Skills : Communication Skills

Job Description

Responsibilities :

  • Answer incoming calls from patients
  • Assist patients with requests for information, making appointments, coordination and resolving issues
  • Collect copays and deductible payments
  • Maintain and update customer and referral information
  • Ensure patient forms contain all necessary billing information
  • Reply to customer inquiries across different platforms

Requirements :

  • 3-5 years of similar work experience
  • Proficient in customer service
  • Strong written and verbal communication skills
  • Ability to communicate calmly and diplomatically with patients, co-workers and visitors
  • Keen attention to detail, especially involving checking forms and documents for proper information
  • Working knowledge of Microsoft Office Suite or similar software
  • Knowledge of medical insurance procedures
  • Active listening and comprehension skills
  • Working knowledge of office equipment such as copiers, printers, and fax machines.

Job Overview

  • Offerd Salary

    LKR
  • Gender

    Any
  • Career Level

    Executive Level (Executive, Specialists, Officer, similar)
  • Industry

    Customer Care / Call Center / BPO
  • Experience

    3 years - 5 years
  • Qualification

    Bachelor's Degree
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