Engineer – Service Quality

Job Description

Responsibilities :

• Monitor the Network KPI & KQIs on daily basis and identify performance gaps.
• Trouble shooting & Root cause analysis.
• Identify the requirements of Field Test/Benchmark requirement (Area, Target, Procedures and Test Cases) and conduct accordingly.
• Generate Report with performance gaps and suggested improvements.
• Collect Maintain important traffic and main KPI databases and prepare reports to illustrate the findings.
• Identify of long lasting hidden network issues with respect to service quality.
• Plan customer experience test cases in order to capture the business requirements.
• Prepare reports to present Customer experience of organization network.
• Requirement Gathering (on request from other divisions, existing incapability of applications) for the development of applications and develop sol.

Requirements :

• Candidate should possess 4 years BSc Degree in Telecommunication Engineering and membership in IESL. 

• Should have analytical skills, Knowledge on web development skills, Network Tools handling capability and Asset management. 

• Should be a team player with good communication and interpersonal skills. 

• Should be highly organized, proactive and energetic with positive attitude.