Key Skills :
Communication Skills
Presentation Skills
Negotiation Skills
Job Description
Responsibilities :
Maintain and deliver high standard of service
levels in customer engagement.
Focus on customer retention, develop
customer potential and loyalty to increase cross
selling and upselling through products and
services.
Understand the customer requirements and
serve their needs promptly to build customer
loyalty.
Handle customer service center operations
including inventory, bill collections,
promotions, customer engagement & achieving
set standards on process audits.
Assist Mobitel authorized dealers, alternative
partners and other stakeholders in business
activities.
Requirements :
Passed the G.C.E. O/L and A/L examinations.
Should possesses a diploma in General
Management / Marketing.
Minimum 2 years’ experience in Customer
Care in a Telecom/ Banking industry is
required.
Excellent communication Skills in English/
Sinhala and Tamil being a mandatory
requirement.
Must be competent in Microsoft Office
Packages.
Be able to work in a team environment as
well as with all levels of staff in the
organization.
Excellent presentation, negotiation and
communication skills.
Sound technical knowledge in handling
mobile phones and data devices.
Ability to solve problems, as well as to listen,
understand the needs/ concern of
customers.