Customer Service Executive

Job Description

Responsibilities: 

• Resolve customer complaints via phone, email or social media.
• Rectify product or service problems by understanding the customers complain, determining the cause of the problem.
• Identifying and communicating the ideal solution to resolve the problem. 
• Monitor our social media pages to keep track of customer queries and complaints.
• Increase trust and customer satisfaction levels through transparent communication.
• Collaborate with internal teams and merchant partners to identify opportunities for existing customers to use more of the platform and remove roadblocks.
• Provide accurate, valid and complete information by using the right methods.

Requirements: 

• Communication skills in English and Sinhala.
• Proficiency in MS Office Packages and Google Applications.
• Ability to prioritize and manage time effectively.
• Customer oriented mindset with a strong passion for quality.
• Self – learner.
• Passion for technology.
• Strong communication and presentation skills- English is essential, Sinhala and/or Tamil. 
• Strong EQ and expertise in tailoring communication style.