Managing of inbound and outbound calls in a timely manner
Identify customer needs, clarify information and provide timely solutions
Build sustainable relationships with customers by maintaining exceptionally high standard of service
with emphasis on telephone etiquette
Collate customer feedback and suggestions for continuous improvement
Seize opportunities to upsell products when they arise
Enhance customer relations and maintain a high standard of service during customer interactions;
together with the confidence to engage with customers proactively
Requirements:
Passed G.C.E (A/L) examination, with a distinction/ credit pass in English language at the G.C.E (O/L)
examination
Excellent communication skills in English, Sinhala or Tamil: in order to provide clear and concise
information when responding to customer queries
Active listening skills and good telephone etiquette
Should be energetic, service-oriented personality with a positive attitude
Good Keyboard skills and a working knowledge of English is mandatory
Experience in the Hospitality Industry, Customer Service or related fields would be an added
advantage
Must be competent in Microsoft Office Packages. (MS Word, Excel, Power Point) and familiarity with
CRM systems and practices
Must be customer focused, be able to adapt to different personality types, service oriented, and
attuned to problem solving
Good organizational skills coupled with the ability to multi-task and problem-solve