As an Operations Manager in the Operations team, the role revolves around the management and coordination of the city Operations team, to implement and maintain a level of customer service unsurpassed in the hospitality industry. You will manage the overall operational performance of all the centers within your city, creating an environment where operational teams feel highly motivated and bonded with the company. You will have responsibility to drive service revenue and ensure service revenue targets are exceeded. Input will also be required on the annual service income budget. Regular reviews of maintenance and engineering issues will also be required, including management of all equipment maintenance contracts.
Operations:
Continuously monitors the implementation of SOP’s to ensure adherence, seek feedback and revert to Head Office for improvements on the following:
Service Revenue:
Human Resources:
Accounts:
Cleaning and Maintenance:
Other:
Interested candidates can apply online or email your CV to [email protected]
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at Envoy Ortus