Job Description
Responsibilities include:
- To make sure quality service is provided with the organization’s objectives.
- Developing evaluation programs.
- Training and coaching.
- Calibration sessions.
- Compliance monitoring.
- Competition analysis.
- Improving call center efficiency.
Position Requirements:
- Minimum 2 years of BPO experience as a quality analyst.
- A diploma or an equivalent professional qualification.
Interested candidates can apply online or email your CV to careers@envoyortus.com