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Technical Officer - Routing

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Tseyva
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Job Title : : Technical Officer - Routing
Location : : Colombo - 3, western, Sri Lanka
Posted on : : Tue Aug 08, 2017
Apply before : : Wed Sep 27, 2017
Job Type : : Full-time
Experience required : : Any experience
Job category: : IT-HWare / Networks / Systems / Telecoms
 
 Job Description

 


Tseyva (PVT) Ltd. is a VoIP wholesale and retail provider. Headquartered in Singapore with offices in United States, United Kingdom and Sri Lanka with a global presence. Currently we operate 3 companies each specializing in a specific sector. We offer retail, wholesale and VoIP based solutions to a customer base in over 100 countries. We are definitely an exciting place to work, learn and grow.

We are looking for a Technical officer to provide an enterprise level assistance to our Customers worldwide. Troubleshooting and diagnosing any issues which is been face by clients.

The key responsibilities of a technical officer includes :

Monitoring -
Monitoring the server/switch for any abnormal activities.
Monitoring the traffic alerts and doing the needful procedures.
Informing the relevant Management for any issues witnessed.

Issue Resolving -
Resolving trouble tickets of our partners.
Efficient Communication with clients for any technical related issues to provide immediate support.
Informing the necessary support team if any issues is been witnessed in the server/switch.


Requirements:

Very strong computer skills with the ability to learn the software and server environment.
Proven work experience as a technical Support, technical Officer or similar role.
Ability to provide both verbal and written step-by-step technical help to partners.
Excellent communication skills in English both verbal and written.
Ability to work on a roster.


We are on the lookout for a individual below 28 years of age. The ideal candidate would be a young, dynamic and charismatic individual with a degree in IT/Computer Science or a similar form of qualification. Having a keen knowledge on technical qualification will be an added advantage. The selected individual should be willing and able to work long hours if and when its required. Should be comfortable working with a team and the family of Tseyva.


Please do forward your CV with a photography with the subject heading “Technical Officer” to careers@tseyva.com


Phone: +94 112372747
Location: 422/3 Galle Road, Colombo 03.

Apply before : Wed Sep 27, 2017
 
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